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2003 November Report of the Auditor General of Canada
November 2003 Report—Chapter 1
Exhibit 1.10—Extracts from Reporting to Parliament: Treasury Board of Canada Secretariat Departmental Performance Report for the period ending March 31, 2002
Through the Secretariat's Government On-Line initiative, which was extended to 2005 with funding from the 2001 budget, departments increased the number and range of electronic information and services, increased functionality of the Canada site and gateways to services for individuals, businesses, and clients outside Canada, and built a secure, government-wide electronic infrastructure. Privacy and information management policies, critical to building trust in on-line services, were also developed and implemented.
Key components of the service agenda, such as the development of a framework to promote clustered, multi-channel service delivery and service improvement targets and measurement were integrated with the Government On-Line (GOL) initiative, under the umbrella of the Chief Information Officer Branch. Budget 2001 allocated $600 million over four years to implement the Government On-Line initiative by 2005.
Government On-Line
- A private sector consortium was selected and contracted in June 2001 to build the secure, common electronic service delivery platform for the Government of Canada known as the "Secure Channel." Key components were completed by February 2002, including certification and authentication infrastructure, network services pilot and transition for two departments, and architecture and design for the e-services broker.
- To enhance electronic service delivery to Canadians, 62 "pathfinder" projects were completed by a wide range of government departments and agencies, and a third round of GOL project funding assessments was initiated to support the 2005 target of putting key government services on-line. Government departments and agencies reported on their GOL plans and a government-wide report was published for the second year in a row to inform Canadians of on-line service delivery progress.
- For the second year in a row, the Government of Canada was rated first in the world for its leadership in e-government (by an international consultancy based on an assessment of 23 countries).
- With the introduction of the information technology security component of the revised Government Security Policy and the new Privacy Impact Assessment Policy, the government now has a framework for the identification and resolution of security and privacy issues at the outset of a service delivery design or redesign initiative.