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2003 November Report of the Auditor General of Canada

November 2003 Report—Chapter 1

Exhibit 1.11—Extracts from 2003-2004 Report on Plans and Priorities—Treasury Board Secretariat

Key Initiatives

  • meeting service improvement commitments, including the Government On-Line initiative, as well as assessing opportunities to better rationalize the use of information technology within government.
Service Improvement

Citizen-Centred Service Delivery ($ thousands)

 

Forecast
2002-03

Planned
2003-04

Planned
2004-05

Planned
2005-06

Secretariat Operations

33,031

30,530

25,678

25,498

Full-time Equivalents

235

219

150

148

Total Planned Spending

33,031

30,530

25,678

25,498

 

Working in co-operation with departments and agencies, the Secretariat leads in the development and implementation of the Government On-Line (GOL) initiative and the Service Improvement Initiative (SII). As announced in the December 2001 federal budget, the Government of Canada allocated $600 million over four years to the GOL initiative and extended the deadline by one year, to 2005.

In 2003-04, the Secretariat will

  • set out the GOL and SII targets for 2005;
  • identify opportunities to transform business processes that cut across many services.

Canadians look for accountability and results from government. The Secretariat will continue to report annually to the public on its GOL and SI initiatives.

Priorities and Plans

Time frame

Achieving Government On-Line by 2005

 

  • Set the year-to-year departmental/agency, horizontal/clustered and overall targets for the GOL information and transaction services available by 2005; and provide service gateways, clusters, and departments and agencies with the guidance they need to shape their GOL plans.

2003 to 2006

  • In co-operation with departments and agencies, develop common tools, best practices, and approaches to report on and measure GOL performance; support "horizontal" or government-wide control of electronic information and services; and identify opportunities for common business processes and integrated services.

2003 to 2006