This Web page has been archived on the Web.
2004 March Report of the Auditor General of Canada
Exhibit 2.10—The automobile recall process
Under the Motor Vehicle Safety Act, if a car manufacturer needs to issue a recall, it must notify all current owners.
The manufacturer first notifies all those individuals who have registered their car purchase with them. If it no longer has current information, the manufacturer is provided with access (through the Canadian Council of Motor Transportation Administrators) to the provincial licence registries to obtain the personal information necessary to establish contact. If the manufacturer is still unable to notify all owners, it must give notice of the defect by publication in two major daily newspapers covering six regions for five consecutive days.
Source: Motor Vehicle Safety Act