This Web page has been archived on the Web.

2006 May Status Report of the Auditor General of Canada

May 2006 Status Report—Chapter 8

Exhibit 8.5—Key performance indicator

Performance indicator=

accounts resolved at Tax Services Offices
(cash collections on new and old accounts +
accounts written off)
________________________________________________

intake of accounts at Tax Services Offices
(new accounts assigned +
interest on old accounts not resolved)

The indicator does not provide a clear measure of performance because it compares unlike elements and is incomplete.

Source: Canada Revenue Agency