1999 September and November Report of the Auditor General of Canada

Exhibit 27.1—Overview of the Alternative Service Delivery (ASD) Process

Validate that the services are still required.
Determine whether the services are core or non-core.
Make a preliminary determination of the current services provided, including annual value and number of people currently employed.

Conduct a business case analysis (BCA), supporting a recommendation to develop an ASD option.

Decide to develop the Alternative Service Delivery (ASD) option or not.
If the recommended ASD option is competition that includes an in-house bid, halt the competition to allow for the "most efficient organization" (MEO) step.

Prepare the statement of work, request for proposal and verification plan.
Evaluate the proposals. The two possible outcomes are:
- a qualified alternative service provider is selected; or
- no ASD option is chosen and the process may be revisited or it ends.
If the MEO step is activated:
- Develop an instruction, including a savings target.
- In response to the instruction, develop an MEO proposal.
- Assess the MEO proposal.
If the MEO proposal is accepted, halt the competition and implement the MEO. The results of the implementation are evaluated two years later and, if found unacceptable, the option of competition is reconsidered.
If the MEO proposal is not accepted, resume the competition with an in-house bid.