Video—Further steps are required to build on improvements made to the management of the Integrated Relocation Program

Audit at a Glance—Providing Relocation Services
(Chapter 4—Fall 2014 Report of the Auditor General of Canada)

Video Transcript

In this audit, we examined how the Royal Canadian Mounted Police and the Canadian Armed Forces have managed selected requirements of the government’s 2009 contract for integrated relocation services. Expenditures under this contract exceeded $300 million in 2012-2013.

Overall, we found that the RCMP has improved its financial and administrative controls for relocation files. For example, it has recently introduced national standard procedures that are intended to ensure that RCMP members receive the appropriate benefits, that the requirements of the Financial Administration Act are met, and that relocation files are handled consistently across the country. The Canadian Armed Forces has also taken steps to improve the management of the 2009 relocation services contract, but we noted weaknesses in the way it verifies relocation transactions. The Canadian Forces should improve their processes to ensure that members consistently receive relocation benefits that meet the requirements of the Financial Administration Act.